PRIVACY POLICY
Effective Date: June 2026 | Last Updated: June 2026
Your Privacy Matters To Us
At ShraddhaShakti, we are committed to protecting your personal information and your right to privacy. When you visit our website www.shraddhashakti.com, shop with us, or contact us via WhatsApp, you trust us with your personal information. We take that responsibility seriously. This Privacy Policy explains what information we collect, how we use it, and what rights you have.
1. Who We Are
ShraddhaShakti is an authentic spiritual products brand based in Delhi, India. We sell Rudraksha, Crystals, Karungali Mala, Bracelets, Pendants, and other spiritual products directly to customers across India through our website, Instagram, and WhatsApp.
- Brand Name: ShraddhaShakti
- Website: www.shraddhashakti.com
- Email: support@shraddhashakti.com
- Phone / WhatsApp: +91 96259 03098
- Address: K-38 Krishna Vihar, Near BLJ Store, Pooth Kalan, Delhi – 110086, India
2. Information We Collect
We collect the following types of information when you interact with us:
- A) Personal Information (Provided by You)
- Full Name
- Mobile Number / WhatsApp Number
- Email Address
- Delivery Address (House No., Street, City, State, PIN Code)
- Payment details (processed securely via Razorpay — we do not store card details)
- B) Automatically Collected Information
- IP Address and browser type when you visit our website
- Pages visited, time spent, and clicks on our website (via cookies and analytics tools)
- Device type (mobile, desktop, tablet)
- Location data (city/state level only — not precise GPS location)
- C) Communication Data
- Messages you send us on WhatsApp or email
- Order-related communication history
- Feedback, reviews, or complaints you share with us
3. How We Use Your Information
We use your personal information only for legitimate business purposes:
- To process and deliver your orders across India
- To send order confirmation, shipping updates, and delivery notifications via WhatsApp and email
- To provide customer support and resolve your queries
- To send you relevant offers, new arrivals, and spiritual content via WhatsApp (only if you have opted in)
- To improve our website, products, and customer experience
- To prevent fraudulent orders and protect our customers
- To comply with legal requirements and resolve disputes
Important Note on WhatsApp Marketing
By providing your WhatsApp number during checkout or product inquiry, you agree to receive order updates and occasional offers from ShraddhaShakti. You can opt out at any time by messaging ‘STOP’ to our WhatsApp number +91 96259 03098.
4. How We Share Your Information
We do NOT sell, trade, or rent your personal information to any third party. However, we share limited data with trusted partners only when necessary:
- A) Delivery / Shipping Partners
We share your name, address, and phone number with our courier and shipping partners (such as Delhivery, Blue Dart, DTDC, India Post, etc.) solely for the purpose of delivering your order.
- B) Payment Gateway
Payments are processed securely through Razorpay. Your payment details are handled directly by Razorpay and are never stored on our servers. Razorpay follows strict PCI-DSS compliance standards.
- C) Legal Requirement
We may disclose your information if required by law, court order, or government authority. This will only happen when legally mandated.
We Do NOT Share Your Data With:
Advertisers • Data brokers • Any third-party marketers • Social media platforms for advertising targeting. Your spiritual journey and personal data stays private with us.
5. Cookies & Website Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your browser.
We use cookies for:
- Keeping you logged into your account
- Remembering your cart items
- Understanding how visitors use our website (via Google Analytics)
- Improving website performance and user experience
You can disable cookies from your browser settings. However, some features of our website may not work properly if cookies are disabled
6. Data Security
We take the security of your personal information very seriously. We have implemented the following measures to protect your data:
- SSL (Secure Socket Layer) encryption on our website — look for the padlock icon in your browser
- Secure payment processing through Razorpay (PCI-DSS compliant)
- Limited access to customer data — only authorized team members can access order information
- Regular security checks and updates on our website
However, please note that no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights As a Customer
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Order data is retained for a minimum of 3 years for accounting and legal compliance purposes
- Customer support conversations are retained for 1 year
- Marketing opt-in data is retained until you opt out
- Website analytics data is retained for 26 months (as per Google Analytics default)
9. Third-Party Links
Our website may contain links to third-party websites such as Instagram, WhatsApp, or payment portals. Please note:
- We are not responsible for the privacy practices of any third-party websites
- Once you leave our website and visit a third-party site, their own privacy policy applies
- We encourage you to read the privacy policy of every website you visit
10. Children's Privacy
Age Restriction
ShraddhaShakti’s website and services are not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@shraddhashakti.com and we will delete such information.
11. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:
- We will update the ‘Last Updated’ date at the top of this policy
- Significant changes will be communicated via our website or WhatsApp
- Continued use of our website after changes means you accept the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us For Privacy Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us
- Whatsapp +962-5903-098
- Email support@shraddhashakti.com
- Working Monday – Saturday: 9:00 AM – 7:00 PM | Sunday: 10:00 AM – 5:00 PM